In 102 posts about Muse and competing tools, OpenAI was named most often (32 posts), followed by Google / Gemini (28) and Claude (15). The posts show different levels of switching: 24 claimed a direct switch or reduced use of another tool, 6 expressed intent to switch, and 60 compared Muse with another tool on a task. Some of those comparisons described choosing Muse for that task, even without claiming a broader switch. The remaining 12 contained softer signals of relative or provisional use.
A separate sample of 440 Muse tasks produced 206 mentions across the categories shown, including 34 secondary tasks. Retail and shopping led with 61 mentions, followed by travel (51) and banking and finance (32). Healthcare had 16; dining and delivery 13; telecom and utilities 12; insurance 12; and subscriptions 9.
One report describes an AT&T bill cut; earlier audited posts describe Comcast bill reductions and a Spectrum cancellation. Other examples include an Amazon purchase through Muse, Whole Foods and Costco orders, an Amex Travel booking, and a prescription order after contacting One Medical.
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Useful to see this cut by sector. A community library of about 500 deduplicated Muse use cases, sorted by goal instead, came out money 98 (20%), work 84, admin 60, travel 56, shopping 51, so shopping looks a lot smaller there. My guess is much of your banking, telecom, insurance and subscriptions volume lands in its "money" bucket, which would make saving money rather than buying things the dominant job so far. The AT&T, Spectrum and subscription examples with source links are collected here: https://shipwithmuse.live/blog/muse-use-cases